Refund Policy

Goods’ Pristine Condition

When you choose BrickTown, rest assured that your items will arrive in impeccable condition, just as they left the factory. In the unlikely event that your items show visible damage upon arrival, we will be delighted to organize their swift collection and send you a replacement, subject to stock availability.

Change of Heart

While we understand that decisions can change, please note that we can only accept order cancellations before fulfillment. Regrettably, we no longer accept returns due to a change of mind once the order has been fulfilled.

Damaged During Transit

If, by an unfortunate circumstance, your items incur damage during transit and you desire a replacement or refund, we’ve got you covered. Simply inform us, and we will promptly arrange a courier to pick up the damaged items for a hassle-free return.

Reassuring Solutions

Your satisfaction is our top priority. In cases where a replacement cannot be sent due to stock limitations, worry not. We will promptly refund your payment, ensuring you are taken care of without any undue concern.

At BrickTown, we value your trust and aim to make every step of your shopping experience as seamless as possible.